CUSTOMER SERVICE

Genie Bra is committed to providing the best products and friendliest customer service. If you have any questions about ordering or a question about any of our great products, please feel free to contact us using a method listed below.

To check the status of your order 24 hours per day, seven days per week, simply click on www.customerstatus.com.

If you have any questions about placing an order, your current order, or any of our great products, please feel free to email us to info@geniebra.com. Emails are answered 7:00 am–11:00 pm, seven days a week. Please include your first and last name, address, city, state, zip code, and order number (if you have it).

Order cancellation requests cannot be accepted via email. Cancellation requests must be submitted via phone.

The Genie Bra Customer Service: 
Phone: (973) 287-5154 
English & Spanish
Monday–Friday 9:00 am–8:00 pm ET
Saturday/Sunday 9:00 am–5:00 pm ET

60-DAY MONEY-BACK GUARANTEE

Your order is covered by our 60-Day Money-Back Guarantee (excludes processing and handling), which starts upon your receipt of your order. To return your product, first call customer service at 1-973-287-5154 to receive a return merchandise authorization number. With this number, you can return all your items to the address provided below for a refund of your purchase price, excluding processing and handling. You, the consumer, are responsible for the cost of returning the product. 

If you would prefer to receive your return authorization number via email, please email your request to info@geniebra.com. Include your first & last name, zip code, phone number, order number, and any other information to locate your order with the request for the Return Authorization. 

Return address: 
Genie Bra
500 Returns Road
Wallingford, CT 06495

 

Customer Service

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am - 5p.m. Monday- Friday.

Help yourself!
Tristar Products has opened a new website just for you – our customer.
www.tristarcares.com

You can quickly check order status, billing information, how to use your product, fun recipes and even see special offers. Click on www.tristarcares.com and choose your product or option from our easy to read menu. This website is available 24/7 to allow you to look for a recipe, how to videos and product hints and tips.

For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 am ~ 8:00 pm ET 
Saturday and Sunday: 9:00 am ~ 5:00 pm ET 

Contact Us: English and Spanish 
Phone Number: 973-287-5154
To check the status of your order 24 hours per day, seven days per week, simply click on www.customerstatus.com. Your order will be delivered within 7 – 10 business days via Fed Ex. You will receive a tracking number if you provide an email address once your order ships.

 

60-DAY MONEY-BACK GUARANTEE

Your order is covered by our 60-Day Money-Back Guarantee (excludes processing and handling), which starts upon your receipt of your order. To return your product, first call customer service at 1-973-287-5154 to receive a return merchandise authorization number. With this number, you can return all your items to the address provided below for a refund of your purchase price, excluding processing and handling. You, the consumer, are responsible for the cost of returning the product. 

If you would prefer to receive your return authorization number via email, please email your request to info@tvcustomerinfo.com. Include your first & last name, zip code, phone number, order number, and any other information to locate your order with the request for the Return Authorization. 

Return address: 
Genie Bra
500 Returns Road
Wallingford, CT 06495